THE DETAILS
Terms & Conditions
A few practical details help every event run smoothly. These terms explain booking, payment, event requirements, rescheduling, outdoor conditions and the use of our services and equipment.
Last updated: August 2026
Booking & Payment
Please review your invoice carefully before accepting your agreement. Balloon Art International, LLC will provide the services and items described on the confirmed invoice. Please contact us before acceptance if anything needs to be changed.
Payment is due upon acceptance of the agreement. We accept cash, checks payable to Balloon Art International, LLC, Zelle and Venmo. Credit card payment is available upon request through a payment link and is subject to a 4% processing fee.
Acceptance and/or payment confirms your agreement to the services, details, terms and conditions associated with your order.
Travel & Minimums
Our entertainers are based in Palm Beach County. To account for travel time and cost, minimum booking amounts are based on the county in which the event takes place:
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Palm Beach, Martin, St. Lucie, Okeechobee, Glades and Hendry counties: no minimum purchase.
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Broward, Collier and Monroe counties: $450 minimum.
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Miami-Dade County: $750 minimum.
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All other Florida counties: $1,500 minimum.
Changes & Rescheduling
If you need to reschedule your event, please contact us at least 48 hours in advance. One hundred percent of your payment can be applied toward a future event.
If supplies have already been ordered, some perishable or event-specific items may need to be reordered at additional supply cost. Changes to event details, designs, timing, venue or scope are subject to availability and may affect pricing.
Event Requirements
For entertainment bookings, we typically arrive approximately 30 minutes before the scheduled performance time to set up and become familiar with the surroundings, unless otherwise agreed.
Clients and venues are responsible for providing reasonable access to the event and setup areas at the agreed time. We are happy to coordinate with venue or event staff regarding access, installation and event logistics.
We aim to adapt our performances and services to the needs of each event. Please let us know before or during the event if an adjustment is needed so we have the opportunity to address it.
Outdoor Events & Weather
For outdoor entertainment, please provide access to electricity and adequate shade unless otherwise agreed.
Balloons and certain event materials are sensitive to heat, direct sunlight, wind, rain, humidity and other environmental conditions. Outdoor balloon décor therefore cannot be guaranteed to remain unchanged for the duration of an event. We will use our professional judgment to recommend suitable designs and placement, but we are not responsible for deterioration or damage caused by weather or environmental conditions after installation.
If conditions make the planned setup unsafe or impractical, we may recommend an alternate location or reasonable adjustment to the design. Clients should discuss weather contingencies and suitable sheltered alternatives with us in advance for outdoor events.
Balloon Decor & Installations
Custom decor is created for the event, venue and specifications shown on the confirmed invoice. Colors, dimensions and appearance may vary slightly because balloons and other decorative materials are physical products.
Once an installation or delivered decor item has been completed and accepted at the event location, environmental conditions, guest interaction, relocation by others and other circumstances outside our control may affect its appearance or longevity.
Equipment & Property
Frames, stands, bases, rigging and other reusable equipment supplied as part of an installation remain the property of Balloon Art International, LLC unless the invoice specifically states otherwise. When retrieval or breakdown is part of the booking, the client or venue must provide reasonable access at the agreed time.
Rental or reusable equipment that is lost, removed or damaged while in the client's or venue's care may be subject to replacement or repair charges.
Returns
Our products are provided primarily as services. Services that have been performed cannot be returned. Delivered balloon decor and similar event items are considered consumable once delivered to the customer and are not returnable.
Website & Intellectual Property
This website is owned and operated by Balloon Art International, LLC. Website text, original photographs, graphics, logos, videos and other original content are protected intellectual property and may not be copied, reproduced, distributed or used commercially without permission.
Prices, descriptions and services shown on the website may be updated or corrected. A confirmed proposal or invoice governs the specific scope and pricing of an individual booking.
Liability & Governing Law
To the extent permitted by applicable law, Balloon Art International, LLC is not responsible for indirect or consequential losses arising from circumstances outside our reasonable control. Nothing in these terms is intended to exclude rights or responsibilities that cannot legally be excluded.
These terms and agreements for our services are governed by applicable Florida law. Any dispute concerning our services will be handled in accordance with the governing agreement and applicable law.
We may update these website terms from time to time. The terms associated with an accepted booking remain subject to the agreement applicable to that booking.
QUESTIONS ABOUT YOUR BOOKING?
We’re happy to clarify the details.
If you have a question about your invoice, event requirements or any of these terms, contact us before accepting your agreement so we can make sure everything is clear.